Case Studies
Partner with Edamerica to provide outstanding customer service to current and prospective students. Our outsource solutions help colleges improve customer service, increase retention rates, reduce regulatory burdens and prevent student loan defaults.
Jackson State Community College
To reverse declining enrollment, Jackson State Community College partnered with Edamerica to streamline student services and scale outreach — driving rapid growth and engagement.
College of the Mainland
College of the Mainland partnered with Edamerica to enhance customer service, speed processing and improve on-campus response times.
Texas State Technical College
Read our case study about an inbound call center solution for Texas State Technical College.
Texas State Technical College
Read our case study to learn how proactive outreach increased enrollment and student engagement at TSTC.
Tallahassee State College
Tallahassee State College elected to outsource default prevention services to Edamerica to get delinquency and default rates back on track.
Kilgore College
Kilgore College outsourced default prevention services to Edamerica to help students successfully repay federal student loans.
Owens Community College
Read our case study about how Owens Community College outsourced default prevention services to Edamerica.
Los Rios Community College District
LRCCD entered into a partnership with Edamerica to include proactive outreach targeting students at varying points in the financial aid cycle.
Our strategic outbound call campaigns have helped schools build stronger bonds with prospective students resulting in higher enrollment yields year after year. Enrollment has typically increased by 6%-15% for the schools we serve.
Our inbound call center does more than just answer student calls, we answer their questions. Only 4% of calls are referred to school counselors giving us a 96% proficiency rate—the highest in the industry.
Our default prevention services utilize a holistic approach combining targeted outreach, automated reminders, high touch interventions and relationship building with a trusted advisor to help students successfully avoid default and find successful, long term repayment strategies.
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We exist to provide solutions that support your mission to serve students. Connect with our knowledgeable marketing representatives to learn more about the custom solutions that we can provide for your college.
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