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Case Studies

Partner with Edamerica to provide outstanding customer service to current and prospective students. Our outsource solutions help colleges improve customer service, increase retention rates, reduce regulatory burdens and prevent student loan defaults.

Los Rios Community College District Case Study

Los Rios Community College District

LRCCD entered into a partnership with Edamerica to include proactive outreach targeting students at varying points in the financial aid cycle.

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College of the Mainland Case Study

College of the Mainland

College of the Mainland partnered with Edamerica to enhance customer service, speed processing and improve on-campus response times.

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Texas State Technical College Case Study

Texas State Technical College

Read our case study about an inbound call center solution for Texas State Technical College.

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Texas State Technical College Case Study

Texas State Technical College

Read our case study to learn how proactive outreach increased enrollment and student engagement at TSTC.

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Tallahassee Community College Case Study

Tallahassee Community College

Tallahassee Community College elected to outsource default prevention services to Edamerica to get delinquency and default rates back on track.

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New River Community and Technical College Case Study

New River Community and Technical College

New River Community and Technical College contracted with Edamerica for outreach to delinquent borrowers in repayment.

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Kilgore College Case Study

Kilgore College

Kilgore College outsourced default prevention services to Edamerica to help students successfully repay federal student loans.

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Owens Community College Case Study

Owens Community College

Read our case study about how Owens Community College outsourced default prevention services to Edamerica.

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   Calhoun Community College

Our partnership with Edamerica has been a tremendous win-win. Besides understanding the mission of community colleges, they provide financial aid and enrollment solutions with outstanding customer service.
- Dean of Student Services

   Temple University

Edamerica’s well-trained team members actually go the extra mile and resolve issues, which has led to fewer calls.
- Assistant Vice President & Bursar

   Texas State Technical College

They are flexible, dependable and committed to your institutional success and their collaborative efforts with our Fall 2017 enrollment campaign were a vital part of a 15% enrollment increase.
- Associate Vice Chancellor for Enrollment Management

   Tallahassee Community College

With Edamerica, Tallahassee Community College students receive the counseling they need to avoid defaulting on their student loans and the college benefits from a lower default rate.
- Director of Financial Aid

   Hillsborough Community College

At HCC, Edamerica’s Call Center Services have transformed the way we communicate with our students. Since the beginning, their staff has been fully committed to learning about HCC and understanding the diverse needs of our students. They share our “student first” mentality, and I confidently can say that it is through their partnership that we have provided the best service to students in school history.
- Vice President, Student Services & Student Enrollment

   Excelsior College

Edamerica's knowledgeable team answers questions efficiently and accurately, providing an exceptional student experience!
- Executive Director, Student Financial Services and Registration

   Louisiana Community and Technical College System

Edamerica has been a tremendous partner helping Louisiana’s two-year colleges improve the service we provide to our students. The expertise of the consulting services team is unmatched nationally.
- System President

   Lakeland Community College

The partnership with Edamerica has truly made us a stress-free Financial Aid Office, even during peak season! And their default prevention services have reduced our default rate to one of the lowest in the state.
- Director for Financial Aid and Enrollment Support

6 to 15 percent enrollment growth

Our strategic outbound call campaigns have helped schools build stronger bonds with prospective students resulting in higher enrollment yields year after year. Enrollment has typically increased by 6%-15% for the schools we serve.

96 percent first call resolution rate

Our inbound call center does more than just answer student calls, we answer their questions. Only 4% of calls are referred to school counselors giving us a 96% proficiency rate—the highest in the industry.

10 percent default reduction

Our default prevention services utilize a holistic approach combining targeted outreach, automated reminders, high touch interventions and relationship building with a trusted advisor to help students successfully avoid default and find successful, long term repayment strategies.

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