Virtual One-Stop

With over 20 years of experience in higher education, our US-based contact center answers student and parent questions correctly the first time.  Staying in touch with students is an integral part of ensuring their success.

Virtual One-Stop

With over 20 years of experience in higher education, our US-based contact center answers student and parent questions correctly the first time.  Staying in touch with students is an integral part of ensuring their success.

Inbound Support

  • Phone
  • Email Management
  • Online Chat
  • Text Messaging

Expertise

  • Tenured Student Response Team
  • Financial Aid Knowledge
  • Higher Education Focus

Technology

  • Self-help Options and Ticket Tracking
  • 100% Call Recording
  • Flexible Reporting Options

Our Virtual One-Stop delivers centralized scalable student-focused contact center designed to improve service and increase operational efficiencies. Our cross-trained representatives assist students with admissions, financial aid, enrollment services, bursar and general inquiries using a one-call resolution approach that minimizes transfers and wait times.

We partner with institutions to create a seamless student experience while giving campus teams the flexibility and operational support they need to focus on strategic priorities. Colleges also receive access to performance reporting and service insights that help monitor trends, improve responsiveness, and support recruitment and retention goals.

Our Virtual One-Stop delivers centralized scalable student-focused contact center designed to improve service and increase operational efficiencies. Our cross-trained representatives assist students with admissions, financial aid, enrollment services, bursar and general inquiries using a one-call resolution approach that minimizes transfers and wait times.

We partner with institutions to create a seamless student experience while giving campus teams the flexibility and operational support they need to focus on strategic priorities. Colleges also receive access to performance reporting and service insights that help monitor trends, improve responsiveness, and support recruitment and retention goals.

RECRUIT ⬤ RETAIN ⬤ REPAY

We exist to provide solutions that support your mission to serve students. Connect with our knowledgeable marketing representatives to learn more about the custom solutions that we can provide for your college.

Connect With Us
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298 North Seven Oaks Dr. Knoxville, TN 37922 | 855.493.1785

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